Whether you are starting a new business, expanding an existing one or just want to improve your sales, staff training provides a competitive advantage to help you achieve your financial goals.
Training classes are tailored to each business. Classes are scheduled when it is convenient for the business and can be split over several days or weeks.
The classes listed below offer a guideline and can act as a start to a comprehensive training program.
Customer Focus Training: Training that focuses staff on priorities of Great Customer Service. Unifying any team for consistent delivery of great customer service experiences in all interactions. Training focuses on how to make sure each guest feels wanted. Food and Beverage Practical Training: From buffet to fine dining our technical training provides a hands on experience that will teach staff how to correctly handle any service situation with ease and confidence. Hotel and Restaurant Staff Training: Every staff member plays an important role in the sales and success of any business. Training provides a unified customer service driven culture that ensures customer expectations are exceeded, consistently. Sales Skills Training: Training is focused on what every member of the staff can do to improve bottom line revenues and increase profitability. Taking the customer service experience to a new level driving additional revenues into an existing business. Securing repeat Business: Engaging the guest: Every customer has the potential to return and bring more business with them. Teaching the staff how they can help secure repeat business will help your business succeed long into the future. By making sure that every guest is impressed, an invite to return is a welcome closing to any customer service experience.