The Hospitality Training Company
"Our Service is Your Service!" tm
"Our Service is Your Service!" tm
Our Mission
James Harries-Reynolds

Great Customer Service Training Delivered!

The Hospitality Training Company provides practical, motivational, customer service training. Experience and knowledge is drawn from over thirty five years in the industry, working for legendary, service oriented companies such as Ritz-CarltonMarriott, Accor and Regent Hotels, McDonalds, T.G.I Friday's,  and Bloomingdales. Share in a wealth of knowledge and help make your organization the best it can be. We have a full service menu including training classes and courses designed to motivate existing staff. Job manuals tailored specifically to suit your company's vision, and needs. Management courses designed to help your management team ensure consistency, and continued success.
Our company was developed to assist customer service based organizations such as the food service industry. The human element necessary to provide personalized service can often hinder consistency. Training and education help reduce the guess work. Your staff, when well trained, will know how to handle the guest service experience, and exceed both the customer's and your expectations.
The Hospitality Training Company stands out from competitors because we personalize all training programs to match the experience level of your staff. From beginner sales skills courses to advanced customer service, we motivate staff. Creating the genuine desire to make more money benefits both the staff and the business. Training courses are delivered on site. Classes can be scheduled to accommodate any business, at any location.
Providing practical, enjoyable training, engaging your staff and teaching them how they are part of a sales team, we get results.

Customer Service Training is an Investment that pays! Training Classes Customer Service Training Delivered! About Us Contact Us