Training Classes: 2 - 4 hour classes ranging in topics;
Customer Service Training: Creating a rapport with customers, leading the service experience from start to finish.
Specialized Training:Classes that target specific areas for improvement:
Technical aspects of Food and Beverage training, providing practical hands on experience
Upselling for improving sales
Dealing with difficult Guests and Handling complaints
Written Training Manuals: Training manuals that create standards, great for expanding businesses or when training seasonal employees is a recurring issue. Examples include;
Front Desk Agent/Reservations/Receptionist
The Hospitality Training Company’s programs and pricing are designed to work within a business’ budget. No one solution fits all, each business gets customized training that is surprisingly affordable. Benefits of which include, higher check averages, increased profitability, lowered food cost, increased staff motivation and lowered staff turnover. Rewards that will easily pay for any training program almost immediately. Classes are delivered on site, and being interactive, allow staff to gain skills that translate to immediate results. Though the focus is primarily on smaller, full service, restaurants and hotels, all businesses will benefit from any of the above customer service training programs.